Return & Exchanges
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Return Timeframe: You have 30 days from the date of delivery to initiate a return request. Please ensure that you contact us within this timeframe.
Eligibility: To be eligible for a return, the product must be unused, in its original condition, and in the same packaging as when you received it. It should also include all original tags, labels, accessories, and documentation.
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Return Process: To initiate a return, please follow these steps:
a. Contact Customer Support: Reach out to our customer support team via phone, email, or our online contact form. Provide your order details and reason for the return.
b. Return Authorization: Our customer support team will guide you through the return process and provide you with a return authorization number if your return is approved.
c. Package the Item: Carefully pack the product in its original packaging, ensuring it is well protected during transit. Include all accessories and documentation.
d. Shipping: Ship the package back to us using a reliable shipping service with a tracking option. You will be responsible for the return shipping costs unless the return is due to a product defect or an error on our part. - Inspection and Refund: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. If approved, we will proceed with the refund process.
- Refund Options: Depending on your preference and eligibility, we offer refund options such as:
- Original Payment Method: The refund amount will be credited back to your original payment method, which may take a few business days to process depending on your bank or payment provider.